Shipping & Turnaround Policy

At Apexx Advertising, almost everything we create is custom-made to order. This policy explains how our production timelines work, how shipping/delivery is handled, and what you can expect once your order is in progress.

1. Standard Production Turnaround

Our standard production time for most custom orders is:

Approximately 7–10 business days
after all of the following are complete:

  1. Final artwork and mockups are approved

  2. Invoice is approved and deposit/payment is received

  3. All sizes, quantities, and details are confirmed

Note: Business days do not include weekends or holidays.

Turnaround time may vary based on:

  • Order size and complexity

  • Specialty decoration methods (embroidery, specialty inks, etc.)

  • Seasonal volume (back-to-school, holidays, etc.)

  • Stock availability from our suppliers

We’ll always give you an estimated completion date when your order is confirmed.

2. Rush Orders

If you need your order sooner than our standard 7–10 business day window, rush service may be available.

  • Rush orders are accepted based on schedule and stock availability

  • A rush fee may apply to prioritize your order in our production schedule

  • Full payment or a higher deposit may be required for rush jobs

If you have a firm in-hands date (event, game, trip, fundraiser, etc.), please let us know before you approve your invoice so we can confirm what’s realistic.

3. When the Turnaround Clock Starts

To keep things clear, production does not start when you first contact us.

Your turnaround time begins only after:

  1. You’ve approved your invoice and/or mockup (via email or payment)

  2. We’ve received any required deposit or full payment

  3. All design details, sizes, colors, and quantities are confirmed

Changes requested after approval can delay your order and may incur additional costs.

4. Local Pickup & Delivery

We’re a local, service-based business and try to make it easy for nearby customers.

Local Pickup

  • Pickup is available by appointment only

  • We’ll contact you when your order is complete and ready for pickup

  • Pickup location and hours will be confirmed with your invoice or order communication

Local Delivery

Depending on your order and location, local delivery may be available, for example within the Hampton Bays / East End area.

  • In some cases, delivery may be free or discounted with a minimum order amount

  • In other cases, a small delivery fee may apply

Delivery options and any fees will be clearly shown on your quote or invoice before you approve.

5. Shipping Options

For orders that are not picked up or delivered locally, we typically ship via:

  • UPS

Shipping Cost

Shipping charges are based on:

  • Order weight and box size

  • Destination

  • Chosen shipping method (Ground, Priority, etc.)

Exact shipping costs will appear on your quote or invoice before you approve. Any additional fees (e.g., residential surcharges, remote area charges) are set by the carrier, not Apexx Advertising.

6. Transit Times

Shipping transit times are in addition to our production time.

  • Once your order leaves our location, transit time is controlled by the carrier

  • Standard ground shipping typically ranges from 1–5 business days depending on distance

  • Weather, holidays, and carrier delays can affect delivery dates

We cannot guarantee exact delivery dates once the package has been handed to the carrier, but we’ll always ship in time to meet any agreed-upon in-hands date when possible.

7. Online Stores, Team & Fundraiser Orders

For school, team, or fundraiser online stores, timelines work a bit differently:

  1. The store is open for a specific ordering window (e.g., 1–3 weeks)

  2. After the store closes, we:

    • Collect and process all orders

    • Order garments from suppliers

    • Begin production once everything is received

Typical turnaround for online stores is:

  • 7–10 business days after the store closes and garments arrive from suppliers

  • Plus transit time if items are being shipped

Delivery options will be clearly listed in the store (e.g., “Ship to School,” “Pick up from Coordinator,” or “Ship to Home” if offered).

8. Stock & Supplier Delays

All apparel and promotional items are subject to availability from our suppliers.

If an item is backordered, out of stock, or discontinued after your order is placed, we will:

  • Notify you as soon as possible

  • Offer a comparable substitute

  • Or adjust your order, timeline, or refund as needed

We’re not responsible for delays caused by supplier shortages or shipping disruptions, but we’ll always communicate and work with you on alternatives.

9. Lost, Delayed, or Damaged Shipments

Once your order has been shipped and a tracking number has been provided:

  • Risk of loss transfers to the carrier

  • If a package is lost, delayed, or damaged in transit, please contact us promptly and we will:

    • Help you open a claim with the carrier

    • Work with you to determine appropriate next steps (reprint, partial refund, etc.)

For visible shipping damage, please:

  • Take photos of the box and contents

  • Keep all packaging

  • Contact us within 3 calendar days of delivery so we can assist.

(For product defects or print issues unrelated to shipping, please see our Refund & Return Policy.)

10. Address Accuracy

Please double-check your shipping address before approving your invoice or order.

  • We’re not responsible for orders shipped to an incorrect or incomplete address provided by the customer

  • Re-shipping due to an incorrect address may incur additional shipping charges

If you realize there’s an address error, contact us immediately—if your order hasn’t shipped yet, we’ll do our best to correct it.

11. International Shipping

At this time, international shipping may be limited or unavailable.

If you need an order shipped outside the United States, please contact us before placing your order so we can confirm:

  • Whether we can ship to your country

  • Estimated transit times and costs

  • Any additional customs or import considerations

12. Questions About Turnaround or Shipping?

If you have a specific deadline or event date, tell us upfront so we can plan your order accordingly.

For any questions about your timeline, pickup, delivery, or shipping method, you can always reach us directly at:

We’re here to make the process clear and stress-free.